REFUNDS & BILLING POLICY
Sumiko’s Wrestling Corner
Please read this before you buy. Contact us first if anything about a charge looks wrong. Resolving it with us is faster than a bank dispute and keeps your access from being interrupted.
Support
Email: sumikoswrestlingcorner@yahoo.com
We answer general questions within 24 hours. Billing, missing-access, and “I don’t recognize this charge” emails are treated as high priority.
When you are charged
You are charged at the time you place the order. Digital files are delivered electronically. (custom videos may take longer and will be confirmed when you book).
Clip and photo sales
These are digital goods delivered electronically. Once access or the download is granted, the sale is generally non-refundable.
We WILL refund:
- duplicate charges;
- unauthorized charges;
- clear billing errors;
- a file that never became available because of a fault on our side, if we cannot replace it.
Custom videos
- If we have not started production, you may request a refund of the custom fee.
- After production has started, custom fees are non-refundable except for the billing-error cases above.
- If we cannot produce the custom as agreed, we will refund or offer a substitute you accept.
How to request a refund
Email sumikoswrestlingcorner@yahoo.com with:
- the email used at checkout;
- the approximate date and amount;
- what went wrong.
We will confirm receipt and resolve billing complaints directly so you do not need to contact your bank for an unrecognized or duplicate charge.
Chargebacks
If you see a charge you do not recognize, email us first. Filing a dispute with your bank without contacting us can delay a simple fix and may result in the order being canceled. We still honor valid billing-error refunds.